This is automatically sent to your email address when you place an order. If you haven’t received your order confirmation within 24 hours, please get in touch at coloring1974@gmail.com just in case there’s a problem with your order. Please check your mailbox’s spam or junk folder before contacting in case the order confirmation has been diverted there.
FAQ
Ordering and delivery
- Where is my order confirmation?
- Can I alter my order?
- When will my order arrive?
- What countries do you ship to?
- How much is shipping?
- Can I track my order?
Where is my order confirmation?
Can I alter my order?
Sadly, I'm unable to modify your order once I've started processing it. If you need to order a greater quantity or an additional product, please place a new order online.
When will my order arrive?
Orders that require shipping within the U.S. will be delivered within three to ten days, depending on your preferred shipping method. Please get in touch if your order hasn’t been delivered according to the expected timescales, and we will check your order status.
What countries do you ship to?
Currently we ship to the US only. We are hoping to expand to international shipping soon.
How much is shipping?
Regular shipping is Free. Shipping upgrades are available at checkout.
Can I track my order?
Yes. We’ll provide updates at every stage of your order, from the moment you place it, through to despatch and delivery. In your delivery confirmation emails, you’ll receive a tracking reference which you can use to check the progress of your order online.
Returns
- Can I return or exchange an item?
- My order has arrived but it’s not as I expected. What can I do?
Can I return or exchange an item?
We accept returns or exchanges only in the following circumstances:
- Damaged Items: Products damaged during shipping
- Defective Products: Items with manufacturing defects
- Wrong Item Shipped: If you received an item different from what you ordered
Claims Process
- Claims for missing items or items damaged in transit must be submitted within 48 hours of receipt of your items
- Please contact us immediately at coloring1974@gmail.com with photos of the damage or issue
- Items will be exchanged or a replacement will be sent at no additional cost
- Shipping will not be charged for exchanged items as a result of damage, defective product, or the wrong item shipped
My order has arrived but it’s not as I expected. What can I do?
In the rare event that your order arrives damaged or faulty, please take photos of the product in question and email us at coloring1974@gmail.com with the details. We’ll respond within 48 hours.